How do I add/remove Cloud IBR administrators?

Add an administrator in the Cloud IBR portal:

1. Click the company name in the top menu and select “Edit Company”.
2. Scroll down to the Co-Managers section.
3. Click the Add Co-Managers button.
4. Enter their email address and name and click the “Make a Co-Manager” button.
   If they do not already have a Cloud IBR account, they will receive an invite.

If they already have an account, they will have access to your company the next time they login. You can also remove Co-Managers by clicking the trash bin icon next to their name.

Adding Co-Managers to a Reseller Account vs Customer Account:

Customer Account: When inviting a Co-Manager to a customer account, the Co-Manager will have access only to the customer account that they were invited to.

Reseller Account: When inviting a colleague to your reseller account, the Co-Manager will have access to the reseller account as well as any future customers you send invites to.

What do Co-Managers have access to?

Co-Managers have the same access in the Cloud IBR portal that the Owner has. They can complete all onboarding steps, start new recoveries, see previous recoveries, etc. Co-Managers will also receive email notifications from Cloud IBR for all alerts and reports.