What is PhoenixNAP billing?
- You’re charged hourly for your use of Bare Metal Cloud, whether you’re doing disaster recovery testing or an actual recovery.
- At the end of each month, you’ll get a single invoice summarizing all your charges.
How do I set it up?
- Go to the PhoenixNAP portal.
- Click “Forgot Password”, then enter the email you used to sign up for Cloud IBR (this links to your PhoenixNAP account).
- Once logged in, go to Billing → Payment Methods on the left menu.
- Click “Add Payment Method”, then enter your card details
You can also manage:
- Invoices — view, filter, manually pay, or download as PDF
- Payment history — check if a payment is processing, succeeded, or failed
For Partners Setting Up Billing for Customers:
- The email used to invite the customer will be their billing email and link their Cloud IBR account with PhoenixNAP.
- If you’d prefer invoices go to you (the partner), you can:
- Use a separate distribution email per customer
- Use a plus-address (e.g., ap+customername@resellerdomain.com).
- Each invoice will list the customer’s name, even if it’s billed to you.