To RDP into the Veeam Server, HTTPS into the ESXi Host(s), and SSH into the Firewallthat Cloud IBR builds, you need to whitelist the WAN IPs that your IT administrators will access from.
To do this, go to https://us.cloudibr.com/whitelist
There are two sections on the BMC Remote Access tab:
- Remote IT Administrator Access to BMC Hardware
- Add individual WAN IP’s for the remote locations that your IT administrators work from such as their home offices.
- Business Location Administrator Access to BMC Hardware
- Add WAN IP blocks for each business location that IT administrators work from, i.e. corporate office and branch locations.
- Note: If your business has multiple ISP’s and utilizes load balancing, make sure to add each WAN IP block your ISPs assigned you to ensure you have remote access regardless of which provider your remote session uses.
Troubleshooting Tips:
- If you still can’t access the servers, do a google search for “what is my ip address” to confirm your WAN IP.