To RDP into the Veeam Server, HTTPS into the ESXi Host(s), and SSH into the Firewallthat Cloud IBR builds, you need to whitelist the WAN IPs that your IT administrators will access from.
To do this, go to https://us.cloudibr.com/whitelist
There are two different sections on the BMC Remote Access tab:
- Remote IT Administrator Access to BMC Hardware
- Add individual WAN IP’s for the remote locations and home offices your IT administrators work from
- Business Location Administrator Access to BMC Hardware
- Add IP blocks for each business location that IT administrators work from
- Note: If your business has multiple ISP’s and utilizes load balancing, make sure to add each WAN IP block they each assigned you to ensure you have remote access regardless of which provider your session uses.
Troubleshooting Tips:
- If you still can’t access the servers, do a google search for “what is my ip address” to confirm your WAN IP.