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General Overview

  • How do I add/remove Cloud IBR administrators?
  • What are the hardware specs of the Bare Metal Cloud servers in Google?
  • What level of support is provided with Cloud IBR?
  • Does Cloud IBR help me qualify for industry/cybersecurity certifications and insurance or customer requirements?
  • What is the refund/cancellation policy?
  • How long till after I sign up, will I receive the service?
  • What does Cloud IBR SaaS for Disaster Recovery do?

System Requirements & Compatibility

  • What Veeam license do I need to backup direct to object storage or enable Scale-Out-Backup-Repository (SOBR) offloads?
  • Do you support recovery of servers synced to Object Storage from a Synology Network Attached Storage (NAS) appliance using Synology Cloud Sync?
  • What is the maximum size environment Cloud IBR can recover?
  • Do not enable double encryption for backups sent to a Scale-Out-Backup-Repository (SOBR)
  • What type of servers does Cloud IBR support?
  • What are the minimum system requirements?

Networking & Configuration

  • What are the hardware specs of the Bare Metal Cloud servers in Google?
  • How do I increase Recovery Storage at PhoenixNAP above 25TB?
  • Modify Cloud IBR firewall rules
  • Enable Outbound Internet for your Recovered Servers
  • How much will I be charged by PhoenixNAP in addition to Cloud IBR?

Object Storage & Cloud Integration

  • Error Adding Object Storage Repository
  • How do I configure Cloud IBR to work with Wasabi?
  • What is Wasabi?
  • What is Backblaze B2?

Recovery Process

  • How many servers can I recover with Cloud IBR?
  • How do I exclude a server from the recovery?
  • How many public IP addresses are available at time of recovery?
  • What do the Mounted, Migrated and Stopped statuses mean on the Recovery Overview report?
  • Why do some servers fail to recover and others work?
  • No servers restored from repository with Automatic Bucket Creation enabled
  • How do I access a restored environment?
  • How long can I keep my restored environment online?
  • How long does it take to restore my environment?
  • What happens if data is missing from my recovery environment?

Failback & Post-Recovery

  • How do I failback to my production environment after a recovery with Cloud IBR?
  • How do I move my systems back to production, after performing a recovery?
  • How do I backup my systems, after performing a recovery?
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Failback & Post-Recovery

  • How do I failback to my production environment after a recovery with Cloud IBR?
  • How do I move my systems back to production, after performing a recovery?
  • How do I backup my systems, after performing a recovery?
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